Within the UK
All stock orders received before 4pm are shipped the same day and you will receive an email confirmation when you order is sent. Delivery is FREE within the UK. Low value orders are sent out by Royal Mail First Class Delivery. Higher value orders are sent out by Royal Mail First Class Recorded Delivery. Very high value or large items are sent out by 3-5 day courier. Please note that if you are not home to receive the delivery, your package may be left either with a neighbour or taken back to the sorting office. This is a new policy to leave post with a neighbour and if you do not want this to happen, you need to opt out in writing with Royal Mail. Royal Mail may or may not leave a card to inform you, so if your delivery is taking longer than expected, in the first instance, please contact your local delivery office. If you require express delivery, please select this option when purchasing your product.
We deliver to all EU countries and other parts of Europe. In addition, we ship to the USA, Canada, Australia, New Zealand and the Far East. For overseas orders, prices vary depending on the weight and value of the product. Most packages are sent out by International Airmail and higher value items will include tracking. Unfortunately, very heavy and very large items cannot be sent abroad. Delivery can take anything from 4-24 days depending on your local mail service. Normally the package reaches the destination country within a couple of days. For countries outside the EU, we have to fill in a Customs Declaration Form and tax may be payable depending on the destination country's regulations. You are responsible for paying all charges. Once it has cleared Customs, it is then taken up by the country's local mail service. If your parcel is taking longer than expected, we ask that you first enquire with your Customs and your local delivery office to see if they are holding it for you.